Job description

Description of the missions of the position of Customer Support Agent :

• Gain a good understanding and knowledge of the products, including the specific functions of poker, sportsbook, casino, live casino, bingo and games, as well as the platform used for each product.
• Assist customers with financial, functional and technical issues and questions until resolved.
  resolved.
• Keep up to date with promotions, contests and special offers offered to customers.
• Create and maintain standard responses to frequently asked questions and upcoming situations.
• Report urgent questions and issues such as downtime and multi-user issues to third parties, team leader and service manager.
• Follow the escalation process for requests requiring the intervention of another department.
• Assist the Risk & Fraud and Finance in fraud controls and processes.
• Sell client marketing campaigns through email, website or any other type of media.
• Work shifts or specific hours to manage the daily customer service workload.

Profile sought for the position of Customer Support Agent :

• Experience in a customer service environment.
• Experience working in a team in a cooperative environment.
• Native level in written and spoken French.
• English proficiency.
• Excellent verbal, written and interpersonal communication skills.
• Excellent computer skills, especially web applications.
• Attention to detail.
• Work Flexibility:  This is a shift-based position, including weekends.

What the company offers:

• Salary: $24,000 per year + quarterly bonus
• Free access to the office gym.
• Weekly meal plan.
• Private health insurance after 6 months of employment.
• Career development in an international environment.
• Location: Gzira , Malta
• Job: Permanent  –  ​​Full time 40h  
• Start of employment: As soon as possible

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