Customer Support Agent FR / EN

Position opened : Wednesday, 11 April 2022

Job description

Description of the missions of the position of Customer Support Agent :

  • Gain a good understanding and knowledge of the products, including the specific functions of poker, sportsbook, casino, live casino, bingo and games, as well as the platform used for each product.
  • Assist customers with financial, functional and technical issues and questions until resolved.
  • Keep up to date with promotions, contests and special offers offered to customers.
  • Create and maintain standard responses to frequently asked questions and upcoming situations.
  • Report urgent questions and issues such as downtime and multi-user issues to third parties, team leader and service manager.
  • Follow the escalation process for requests requiring the intervention of another department.
  • Assist the Risk & Fraud and Finance in fraud controls and processes.
  • Sell client marketing campaigns through email, website or any other type of media.
  • Work shifts or specific hours to manage the daily customer service workload.

Profile sought for the position of Customer Support Agent :

  • Experience in a customer service environment.
  • Experience working in a team in a cooperative environment.
  • Native level in written and spoken French.
  • English proficiency.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent computer skills, especially web applications.
  • Attention to detail.
  • Work Flexibility:  This is a shift-based position, including weekends.

What the company offers:

  • Salary: $24,000 per year + quarterly bonus
  • Free access to the office gym.
  • Weekly meal plan.
  • Private health insurance after 6 months of employment.
  • Career development in an international environment.
  • Location: Gzira , Malta
  • Job: Permanent  –  ​​Full time 40h  
  • Start of employment: As soon as possible

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