Start date : Begin December

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Job Summary

We are seeking a motivated and detail-oriented Junior Payment Agent to join our Fraud & Payment team in the iGaming sector. As a Junior Payment Agent, you will play a key role in ensuring secure and efficient payment processing, assisting in fraud detection, and supporting customer inquiries related to payments. This role is ideal for a proactive individual with a passion for financial security, strong analytical skills, and a commitment to providing excellent customer service.

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Key Responsibilities

• Payment Processing: Assist in processing player transactions, including deposits, withdrawals, and refunds, while ensuring accuracy, timeliness, and compliance with company policies.
• Fraud Detection & Prevention: Monitor transactions for suspicious activity using fraud detection tools. Report, investigate, and resolve potential fraud cases to maintain a safe gaming environment.
• Verification Checks: Conduct Know Your Customer (KYC) verifications and other compliance checks (ID, Proof of Address) to prevent fraudulent accounts and ensure adherence to regulatory requirements.
• Customer Support: Respond to payment-related customer inquiries, providing clear, professional assistance regarding transaction issues, payment delays, and verification requirements.
• Data Management: Maintain accurate records of transactions, customer interactions, and fraud cases for auditing and reporting purposes.
• Collaboration: Work closely with the Compliance, Customer Support, and Risk Management teams to address and resolve payment and fraud-related issues.
• Continuous Improvement: Stay informed of industry best practices and new technologies related to fraud detection and payment processing to contribute to improving processes and enhancing customer satisfaction.

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Qualifications

• Education: Bachelor’s degree in Finance, Business, Economics, or a related field (preferred but not mandatory).
• Experience: Some experience in payments or a related role is a plus. Fresh graduates with a strong interest in the iGaming industry and fraud prevention are welcome.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word). Experience with payment processing software and fraud detection tools is advantageous.
• Soft Skills: Excellent attention to detail, problem-solving skills, and the ability to work well under pressure in a fast-paced environment.
• Communication: Strong written and verbal communication skills. Ability to provide clear, concise, and professional responses to customer inquiries.
• Language Skills: Proficiency in English required.

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Benefits

• Competitive salary and performance-based bonuses.
• Opportunity for growth and advancement within the company.
• Training and development in fraud detection and payment processing.
• Flexible working hours and potential remote work options.

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Apply by sending a copy of your cv to hr@mirage-marketing.com .

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